Teaching the Elephant to Dance

1. Teaching the Elephant to Dance
......Organizations are Like Elephants--Slow to Change
......Empowerment Creates Change
......The Distilled Essence of How to Empower Change
......Leaders Create New Tomorrows
......A Vision Focuses and Energizes That New Tomorrow
......Participation Empowers Change
..... Organization Systems Reinforce the Vision
..... Actions Tell the Tale

2. Getting Ready to Change
...... The Change Process
...... A Continuous Process, Not a Destination

3. Anticipate the Obstacles
...... Obstacle 1--It Always Takes Longer
...... Obstacle 2--Exaggerated Expectations,
...... ...... ...... Everyone Want Everything, Now
...... Obstacle 3--Carping Skeptics
...... Obstacle 4--Procrastination
...... Obstacle 5--Imperfection

4. Create Tomorrow
...... The Times They Are A-Changing
...... Strategic Guidelines
...... Specific Strategies

5. Focus Resources
...... Get the Best People
...... Get the Resources

6. Vision Makes the Difference
...... Criteria: What a Vision Needs to Be
...... Spelling Out the Vision Statement
...... Supportive Actions
...... Resolving Doubts: Have I Chosen the Right Vision?
...... Crafting the Vision

7. Actions Set the Pace
...... Personally Demonstrate the vision in action
...... Personally Report Progress on Using the Vision--
...... ...... and Get Others to Do So Also
...... Empowering Management Actions
...... Employee Actions that empower the vision

8. Expect It or Forget It
...... Expectations
...... Measurement
...... Reward

9. People are the Key
...... It Isn't Easy--But It's Possible
...... Recruitment
...... Orientation
...... Training
...... Career Development
...... Performance Appraisal
...... Compensation

10. Culture Is It
...... Culture Is It!
...... Mark the Passing of the Old Way
...... Develop Shared Activities Built Around Your Vision
...... Develop Shared Sayings Around the Vision
...... Use Stories About Heroes Who Exemplify
...... ...... Your New Vision in Action
...... Handle Difficult Times Using Your Vision

11. Empower Individual Change Agents
...... It Isn't Easy to Empower Real Participation
...... Identify Strategic Business Issues
...... Establish Customer-Supplier Contracts
...... Measure Contract Performance

12. Change Happens--The Elephant Learns
...... The Process is the Product
...... Change Begins With Me
...... Questions Empower People
...... Vision is the Focus
...... Urgency is the Energy
...... The Last Word