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Additional Topics

Phoenix Reviews

Come read what others have to say about "Soaring with the Phoenix".

Customer Service That Soars: Take 'ownership' of your service
(Dartnell's Effective Telephone Techniques. Palm Beach Gardens, June 9, 1999)

The PBS/ USPS Deal Is A Win-Win Proposition: The Result Is A New Training Network by James Careless
(Government Video. Shawnee, March, 1999)

Between the Pages
(Incentive. New York, April, 1999)

Executive Memo
(Sodexho Marriott Services. Volume XX, Number 1)

Executive Memo
(Sodexho Marriott Services. Volume XX, Number 2)

Soaring with the Phoenix
(Training. May, 1999)

Local Author: Book Has Rx for Change by Mike Allen
(San Diego Business Journal. San Diego, May 7, 1999)

Soaring with the Phoenix excerpt By James A. Belasco and Jerre Stead
(Business Week Online.1999)

Reading Your Customers by Melissa Masters
(Across the Board. New York, March, 1999)

Amazon.com: A Glance: Soaring With the Phoenix
(Amazon.com, Inc..1999)

The Change Makers by Jenny C. McCune
(American Management Association. April, 1999)

Finding Success, from BOOKNOTES
(Albuquerque Journal. New Mexico, March 7, 1999)

Develop A Plan That Helps You Learn, Grow, And WIN by Jim Pawlak
(The Observer & Eccentric Newspapers. Missouri, March 14, 1999)

Join the Revivolutionary Army
(Ingram. Winter 1998/99)

Rebuilding Customer Service by Tresa Baldas
(KnowledgeSpace. March 22, 1999)

Effective Management:Don't Isolate Whiners - Empower Them
(Leadership Strategies. Vol. 2, No., May 1999)

Leave a Timeless Legacy: Your Finest Hour Is Yet To Be! by Jim Belasco
(Life Works Magazine. April, 1999)

Myth and the Marketplace: A road map to corporate revitalization by Amy Robinson
(Continental. April, 1999)

New & Noteworthy Business Books
(Pittsburgh Business Times. Pittsburgh, March 12, 1999)

Executive Training:Now Is the Hour: Heed the Need for Revivolution by Dale Bonifield
(San Diego Business Journal. San Diego, March 1, 1999)

Step-by-Step Instructions for Renewing Your Company by James A. Belasco and Jerre Stead
(Soundview Executive Book Summaries. Vol.21, No.5 Part 2. May 1999)

What Business Is Reading
(St. Paul Pioneer Press. Minnesota. March 14, 1999)

Business Reader Review, Issue 9 by Theodore Kinni
( The Business Reader. Issue 9. March, 1999)

The CEO Refresher
(Refresher Publication. 1999)

Book Reviews & Ratings by Paul Tulenko
(Tulenko (Small Business Guru). March, 1999)

Measure What Matters by Lucy McCauley
(Fast Company. May, 1999)

What Corporate America Is Reading
(Knight Ridder Tribune News Service. March, 1999)

Surfing the Web for Career Help by Joyce Lain Kennedy
(Los Angeles Times Syndicate. March, 1999)

Managing Innovation: How to Keep Change from Turning Chaotic
(Business Week Online. May 11, 1999)

Tips of the Month
(communication briefings. Volume 18, Number 6. April, 1999)

Renewal

The Many Lives of a Wall Street Angel by David Dorsey
(Fast Company, November, 1998, Issue 19, Page 230)

Conspiracy Of Change by Pat Dillon
(Fast Company, October, 1998, issue 18 page 182)

Peter's Principles by Harriet Rubin
(INC. Magazine, March, 1998, page 62)

Genius At Work by Sara Terry
(Fast Company, September, 1998, issue 17, page 171)

My So-Called Life - Joanna Rees Gallanter by Mike Warshaw
(Fast Company, June 1998, issue 15, page 146)

My So-Called Life - Mort Meyerson
(Fast Company, June 1998, issue 15, page 148)

Progressive Makes Claims by Chuck Salter
(Fast Company, November 1998, issue 19, page 176)

The Soloist by Harriet Rubin
(INC. Magazine, November 1998, page 36)

Are You A Star At Work? by Alan M. Webber
(Fast Company, June 1998, issue 15, page 114)

Danger:Toxic Company by Alan M. Webber
(Fast Company, November 1998, issue 19, page 152)

Legacy

The Many Lives of a Wall Street Angel by David Dorsey
(Fast Company, November, 1998, Issue 19, Page 230)

Peter's Principles by Harriet Rubin
(INC. Magazine, March, 1998, page 62)

The Soloist by Harriet Rubin
(INC. Magazine, November 1998, page 36)

Pyramid

Life In The Fast Lane by Chuck Salter
(Fast Company, October, 1998, issue 18, page 175)

Microsoft knows how to operate - fast by Matt Goldberg
(Fast Company, April 1998, issue 14, page 76)

Progressive Makes Claims by Chuck Salter
(Fast Company, November 1998, issue 19, page 176)

Mervyn's Calls in the SWAT Team by Peter Carbonara
(Fast Company, April 1998, issue 14, page 54)

Total Teamwork - SEI Investments by Scott Kirsner
(Fast Company, April 1998, issue 14, page 130)

Leadership

Conspiracy Of Change by Pat Dillon
(Fast Company, October, 1998, issue 18 page 182)

Life In The Fast Lane by Chuck Salter
(Fast Company, October, 1998, issue 18, page 175)

Genius At Work by Sara Terry
(Fast Company, September, 1998, issue 17, page 171)

Grassroots Leadership - Royal Dutch/Shell by Richard Pascale
(Fast Company, April, 1998, issue 14, page 110)

She Helps Them Help Themselves by Katharine Mieszkowski
(Fast Company, June, 1998, issue 15, page 54)

Leadership Is Hell by Curtis Sittenfeld
(Fast Company, August 1998, issue 16, page 32)

This Company Doesn't Brake For (Sacred) Cows by David Beardsley
(Fast Company, August 1998, issue 16, page 66)

My So-Called Life - Mort Meyerson
(Fast Company, June 1998, issue 15, page 148)

Are You A Star At Work? by Alan M. Webber
(Fast Company, June 1998, issue 15, page 114)

The Company of the Future by Robert B. Reich
(Fast Company, November 1998, issue 19, page 124)

Learning

Peter's Principles by Harriet Rubin
(INC. Magazine, March, 1998, page 62)

Fast Start - Your First 60 Days by Cheryl Dahle
(Fast Company, June, 1998, issue 15, page 182)

Genius At Work by Sara Terry
(Fast Company, September, 1998, issue 17, page 171)

Grassroots Leadership - Royal Dutch/Shell by Richard Pascale
(Fast Company, April, 1998, issue 14, page 110)

She Helps Them Help Themselves by Katharine Mieszkowski
(Fast Company, June, 1998, issue 15, page 54)

Have You Been House-Trained? by Michael Warshaw
(Fast Company, October 1998, issue 18, page 46)

The Company of the Future by Robert B. Reich
(Fast Company, November 1998, issue 19, page 124)

They Sell Suits With Soul by Eric Ransdell
(Fast Company, October 1998, issue 18, page TK)

Line Of Sight

How To Give Good Feedback by Gina Imperato
(Fast Company, September, 1998, issue 17, page 144)

Fast Start - Your First 60 Days by Cheryl Dahle
(Fast Company, June, 1998, issue 15, page 182)

The Ritz Puts On Stand-Up Meetings by Cathy Olofson
(Fast Company, September 1998, issue 17, page 62)

Hire Today, Gone Tomorrow? by Scott Kirsner
(Fast Company, August, 1998, issue 16, page 136)

Magazines To Check Out

* Business2.0
* Business Week
* The Economist
* Fast Company
* Forbes
* Fortune
* Wired



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