Developed and implemented custom designed "Program For Success" for use in building partnerships with third party distribution agents in the United Kingdom and Canada. Coached owners of agent firms in the development and implementation of new customer focused strategies and the implementation of new management cultures in their firms and country agent managers in the development of the third party channel. Showed 42% year over year growth in agent profitability and 34% increase in hardware/software revenues.

Designed and implemented their Quality Improvement Program that resulted in being chosen "Airline of the Year" twice. Coached management at all levels in new leadership style. Led the implementation of major system wide culture change.

Another involved using Notes/ Groupware technology combined with the disciplined management system that developed (INTERLOCKED PERFORMANCE AGREEMENT MANAGEMENT SYSTEM - IPAMS) to align the talents and contributions of bank employees from Beijing to London. Coached managers in implementing new management culture. Resulted in a 9% reduction in overhead expenditures while growing the bank 21%.

Another involved integrating a new insurance company acquisition. Established IPAMS within the newly merged units that resulted in faster than expected absorption.

Another project involved entering a newly privatized insurance market in Eastern Europe. Helped them craft an entrance strategy, put together a recruitment strategy and organizational structure. Secured 27% market share within two years.

Worked with Chairman to implement new customer focused corporate culture. Developed new market strategies, consolidated market focus, implemented value based selling activity. Increased close rate by 27% and margins by 11%.

Helped implement new performance oriented corporate culture. Developed new "pay for up-time" marketing strategy. Converted a $390 million loss into a $105 million profit in one year.

Developed category management program which involved market basket analysis to identify affinity purchasing profiles by customer segment, the building of data warehouses, identification and use of querying tools to access data, the training of management and customer contact staff in data warehouse use and installing customer loyalty programs. Increased margins 32% and market share by 1 share points.

Did several projects for this company. Introduced and coached the use of data based marketing techniques that identified purchasing drivers for Most Profitable Customers and facilitated one-to-one marketing efforts. Increased market penetration by 32%.

Also developed and help implement the disciplined management system (IPAMS) throughout the organization, resulting in increased spans of control and decreased overhead costs. Coached management team.

Also helped implement customer focused teams throughout the organization. Established real-time customer feedback mechanisms and compensation systems that paid based on customer feedback.

Performed several projects for this company. Coached the implementation of a new customer focused culture and disciplined management system (IPAMS). Enrolled entire organization in implementation. Company achieved highest margins in history, three major customer satisfaction awards and eleven Community awards.

Designed the collection and analysis of customer profile data - using Polk, Donnelly, and other published data banks in a data warehouse using data mining tools. Coached property location managers to enroll all associates in the "Know Your Guest" program. Boosted return business by 47%.